Returns + Exchanges
Online Return Policy
All returns must be pre-approved by Flowerboy Project. Before shipping back your return, send us an email at firstname.lastname@example.org and let us know which item you are returning. We will issue a return authorization number to be included in your return package. For clothing and all other items, shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.
If for some reason you are not completely satisfied with your purchase, we will gladly issue a store credit or exchange within 14 days of delivery. The item must be returned in new, unused condition in its original package, with a copy of your receipt.
Online purchases may be returned or exchanged at either of our Flowerboy Project locations. An email must be sent prior to making the return, to ensure that can process your return properly.
We understand the need to try on clothing. To allow for this, General Store will issue refunds on clothing items that are received back to us within 14 days of delivery in new, unworn condition.